What is PrimeStream4k?

PrimeStream4k is a VPN service that helps you secure your internet connection, protect your privacy, and access content securely. We offer subscription plans with up to 6 active connections at any one time per username.

What do I do after purchasing?

Just let our team have their time to complete your order. We will send you an email with details as soon as possible after verifying your payment.

Where can I find my login information?

Your login information is always available inside the client portal, which you can access by selecting “Client Portal” on our website or by viewing your bill. You’ll also receive your login details in the email sent after your purchase is verified.

How does billing work?

Our subscriptions are billed on a recurring basis (monthly, quarterly, or annually, depending on your plan). You’ll be charged automatically on your billing date using your selected payment method (e.g., PayPal, Square). If you use PayPal and wish to cancel, you must text us at 727-746-0244 or message us on our Facebook page to ensure the auto-subscription is terminated and you’re not charged again. Please include your signup email and username when contacting us.

What is your refund policy?

We offer a 7-day money-back guarantee for new customers. You can request a refund within 7 days of your initial purchase if you’re not satisfied, provided you haven’t exceeded 6 active connections at any one time during that period per username. To request a refund, text us at 727-746-0244 or message us on our Facebook page, including your signup email, username, and a brief reason for your request. For full details, see our Terms of Service.

Why can’t I connect more than 6 devices at once?

Our highest plan allows up to 6 active connections at any one time per username. This limit helps ensure fair usage and optimal performance for all users. If you need more than 6 connections, you can purchase an additional username, with each username supporting up to 6 connections. Exceeding this limit may result in account suspension or ineligibility for a refund.

What if I’m having trouble connecting to the VPN?

If you’re experiencing issues, please check our setup guides on our website or contact us for support by texting 727-746-0244 or messaging us on our Facebook page. Include your signup email and username so we can assist you faster. Most issues can be resolved quickly with the right setup.

How do I cancel my subscription?

You can cancel your subscription at any time, and it will take effect at the end of your current billing cycle. If you’re using PayPal, you must text us at 727-746-0244 or message us on our Facebook page to cancel, ensuring the auto-subscription is terminated. Please include your signup email and username when contacting us.

Do you log my browsing activity?

No, we do not log your browsing activity, IP addresses, or internet traffic while you’re connected to our VPN servers. Your privacy is our priority. For more details, see our Privacy Policy.