1. Introduction

At PrimeStream4k, we are committed to protecting your privacy while providing a secure VPN service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our VPN service (“Service”). By using our Service, you agree to the practices described in this policy. If you do not agree, please do not use our Service.

We may update this Privacy Policy from time to time. Changes will be posted on our website at primestream4k.com, and the updated policy will be effective upon posting. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

2. Information We Collect

We collect the following types of information to provide and improve our Service:

2.1 Personal Information: When you sign up for PrimeStream4k, we collect your email address and a username, which is generated upon purchase. We also collect payment information (e.g., PayPal transaction details) to process your subscription. We do not store your full credit card details if you use a payment processor like PayPal or Square.

2.2 Usage Information: We may collect aggregated, non-identifiable data about your use of the Service, such as the number of active connections (to enforce our 6-connection limit) and server usage patterns. We do not log your browsing activity, IP addresses, or the content of your internet traffic while using our VPN service.

2.3 Support Information: If you contact us for support, we may collect additional information you provide, such as your email, username, and details about your issue, to assist you effectively.

3. How We Use Your Information

We use the information we collect for the following purposes:

- To create and manage your account, including processing payments and providing access to the Service.

- To enforce our Terms of Service, such as monitoring for excessive usage (more than 6 active connections at any one time).

- To communicate with you about your account, including billing updates, service changes, and support responses.

- To improve our Service by analyzing aggregated usage data (e.g., server load balancing).

- To comply with legal obligations, if required by law or to protect our rights and the safety of our users.

4. No-Logging Policy

As a VPN provider, we prioritize your privacy. We do not log or store your browsing history, IP addresses, DNS queries, or the content of your internet traffic while you are connected to our VPN servers. Our goal is to ensure your online activity remains private and secure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

- With payment processors (e.g., PayPal, Square) to process your subscription payments. These processors have their own privacy policies, which we encourage you to review.

- If required by law, such as in response to a court order, subpoena, or other legal process.

- To protect the rights, safety, or property of PrimeStream4k, our users, or the public, as permitted by law.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. This includes encryption of data in transit and secure storage of your account information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information (e.g., email, username, payment records) for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we may retain certain information for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements. Aggregated usage data may be retained indefinitely but is not linked to your identity.

8. Your Rights

You have the right to access, update, or delete your personal information. To make such a request, please contact us using the information below. We may require verification of your identity (e.g., your signup email and username) to process your request.

If you are in a jurisdiction with specific data protection laws (e.g., GDPR for EU residents), you may have additional rights, such as the right to data portability or to object to certain processing activities. We will comply with applicable laws in responding to your requests.

9. Third-Party Links

Our website or Service may contain links to third-party websites (e.g., PayPal, Square). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us by texting 727-746-0244 or messaging us on our Facebook page. To help us assist you faster, please include the email you used when signing up and the username you received upon purchase so we can locate your account.