7-Day Money-Back Guarantee

At PrimeStream4k, we’re committed to providing a reliable and secure VPN service. To ensure your satisfaction, we offer a 7-day money-back guarantee for new customers, subject to the following terms:

Eligibility for Refunds

The 7-day money-back guarantee applies only to your first month of subscription. You may request a full refund within 7 days of your initial purchase date if you’re not satisfied with PrimeStream4k.

This guarantee is available only for new customers and does not apply to subscription renewals or subsequent billing periods.

To qualify, your account must not show excessive usage. Excessive usage is defined as more than 6 active connections at any one time within the 7-day period, which exceeds the maximum allowed under our highest plan. This ensures the guarantee is used for genuine dissatisfaction, not to exploit the service.

Non-Refundable Situations

No refunds will be granted for subscription renewals or charges after the initial 7-day period.

Refunds will not be issued if you’ve used the service extensively (as defined above).

Issues outside our control, such as your internet connection speed, device compatibility, or inability to access specific content due to third-party restrictions, do not qualify for a refund. We recommend reviewing our setup guides or contacting support for assistance.

How to Request a Refund

To request a refund, text us at 727-746-0244 or message us on our Facebook page within 7 days of your initial purchase date. You must include the email you used when signing up and the username you received upon purchase so we can locate your account. Please also provide a brief reason for your request.

We’ll review your account activity to confirm eligibility. If approved, your refund will be processed within 5-7 business days to your original payment method.

Note: Any third-party fees (e.g., payment processing fees) are non-refundable and will be deducted from the refund amount, if applicable.

Cancellations After 7 Days

If you’re beyond the 7-day guarantee period, you can cancel your subscription at any time. Cancellations take effect at the end of your current billing cycle, and no further charges will apply. However, no refunds will be provided for the current billing period.

Our Commitment

We offer this 7-day money-back guarantee to give you peace of mind when trying PrimeStream4k. If you’re having trouble setting up or using the VPN service, please contact our support team—we’re here to help! We encourage you to reach out before requesting a refund, as most issues can be resolved quickly.